ONLINE BANKING AND ONLINE BILL PAY AGREEMENT AND
ELECTRONIC FUNDS TRANSFER DISCLOSURE
This agreement
and disclosure provides information about the
Online Banking and Bill Payment service and contains the disclosures required
by the Electronic Funds Transfer Act.
For the purpose of this document, "I,"
"me," "my," and "mine" shall refer to each
Depositor who signs up for Online Banking or Bill Pay. "You,"
"your," or "Bank" shall refer to the financial institution
at which the Depositor has the deposit account accessed through Online Banking
or Bill Pay. All references to time of day in this Agreement and Disclosure
refer to the time zone the bank is located in.
BUSINESS DAY
The Apple River
State Bank clarifies the term “business day” as meaning any day other than a
Saturday, Sunday or federally declared legal holiday and the term “banking day”
means that part of any business day on which we are open to the public for
carrying on substantially all of our banking
functions. If you make a deposit before 3:00 p.m. on a business day that we are
open, we will consider that day to be the day of your deposit. However, if you
make a deposit after 3:00 p.m. on a day we are open, we will consider that the
deposit was made on the next business day we are open.
ONLINE BANKING AND BILL PAYMENT SERVICES
Online Banking
and Bill Pay is a consumer electronic banking service. I may access Online Banking
and Bill Pay using a personal computer through Apple River State Bank’s or
First Community Bank of Galena’s website on the Internet.
SERVICES AVAILABLE THROUGH ONLINE BANKING AND BILL PAYMENT
The Online Banking service allows me to:
The Online Bill
Payment service allows me to:
Collectively
these are referred to as “Online Banking and Bill Payment services”.
ACCOUNT REQUIREMENTS
In order to subscribe to the Online Banking Service, you must have
at least one account with us. Online Services and each of your accounts are
also governed by the applicable Disclosures, Rates, and Fee Schedules provided
by Apple River State Bank. You are responsible for paying any fees associated
with Apple River State Bank Online Services and bill payment as well as any
additional fees that may be assessed by your Internet Service Provider and for
any telephone charges or fees incurred by accessing Apple River State Bank
Online Services. I understand that in order to use
Online Bill Pay, I must have a checking account with the Apple River State
Bank.
GENERAL INFORMATION ABOUT ONLINE BANKING SERVICES AND ONLINE BILL PAYMENT
SERVICES
I may use
Online Banking or Bill Pay virtually any time day or night, 7 days a week. However,
Online Banking or Bill Pay may be temporarily inaccessible for a reasonable
period on a daily basis due to Apple River State
Bank’s record updating, or system maintenance. We shall not be liable under
this agreement for failure to provide access. Your access to the service shall
be determined in the sole discretion of the Bank. Subject to applicable law,
the Bank reserves the right to modify, suspend, or terminate access to the
Service at any time and for any reason without notice or refund of previously
incurred fees.
In addition, access to Online Banking and Online Bill Payment is made pursuant
to a license agreement by and between Apple River State Bank and Fiserv. Any
interruption of service or access caused by Fiserv will also prevent use of the
services. To utilize the services, I will need to enter my assigned Username
and Password or otherwise satisfy the system’s security procedures.
BANK'S RESPONSIBILITY FOR PROCESSING TRANSACTIONS
If we do not
complete a transfer to or from your Account on time or in the correct amount
according to our agreement with you, we will be liable for your losses or
damages.
LIMITATIONS OF BANK'S RESPONSIBILITY FOR PROCESSING TRANSACTIONS
There are some
exceptions to the Bank's liability for processing transactions on the Accounts.
We will not be liable, for instance:
CONFIDENTIALITY
We will
disclose information to third parties about your account or the transfers you
make:
AMENDMENTS
Apple River
State Bank has the right to modify or terminate this agreement at any time. We
will comply with any notice requirements under applicable law for such changes
or termination. If we terminate this Agreement, no further Apple River State
Bank Online Services transfers or bill payments will be made, including but not
limited to any payments or transfers scheduled in advance or any pre-authorized
recurring payments or transfers. If we modify this Agreement, your continued
use of Apple River State Bank Online Services will constitute your acceptance
of such changes in each instance.
AUTHORIZED USE (JOINT ACCOUNTHOLDER AND AUTHORIZED SIGNERS)
You hereby
release Apple River State Bank from any liability and agree not to make any
claim or bring any action against us for honoring or allowing any actions or
transactions where you have authorized the person performing the action or
transaction to use your account(s) and/or you have given your secure login
profile to such person, or, in the case of a jointly held account such person
is one of the owners of the account. A person who has been furnished your
secure login profile is considered an authorized user, until you contact the
Bank verify your identity and have your secure login profile reset. You agree
to indemnify Apple River State Bank and hold it harmless from and against any and all liability (including but not limited to reasonable
attorney fees) arising from any such claims or actions. There are two ways for
joint accountholders to enroll for Apple River State Bank Online Services.
ONLINE BANKING
TRANSFERS AND LOAN PAYMENTS
Transfer types
allowed:
ONLINE BANKING
TRANSFERS
ONLINE LOAN
PAYMENTS
ONLINE BANKING
LIMITATIONS ON SERVICES
STOPPING OF
MODIFYING ONLINE BANKING AUTHORIZED TRANSACTIONS
AUTHORIZATION
TO CHARGE ACCOUNTS
I authorize you
to charge my designated account(s) for any transactions accomplished through the use of Online banking or Online Bill Payment
services including the amount of any bill payment or transfer that I make. I
understand that in adding a payee or maintaining a payee list, even if no
payments are scheduled, I am electing to use the full Online Banking and Bill
Payment service.
I authorize you
to process bill payments and to transfer funds according to the instructions
you receive if the instructions are received from me through the Online Banking
or Online Bill Payment services. I authorize you to initiate any reversing
entry or reversing file, and to debit my accounts at Apple River State Bank or
elsewhere, in order to correct any mistaken credit
entry. I understand that if a bill payment request describes the beneficiary
inconsistently by name and account number, execution of the request will occur on the basis of the account number, even if it identifies a
person different from the named beneficiary.
Further, Apple
River State Bank and other financial institutions to which a bill payment
request is forwarded may rely on any Apple River State Bank identification
number supplied by me as a means to identify any other
Apple River State Bank, even if the identification number is different than the
Apple River State Bank named by me. My obligation to pay the amount of the bill
payment to Apple River State Bank is not excused in such circumstances.
BILL PAYMENT
PROCEDURES
For most bills,
we can deliver your payment the next business day. If we send the payment by
check, it can take five or fewer days for your biller to receive it.
When you enter
an amount, Online Bill Pay automatically displays the earliest date the biller
will receive the payment without incurring expedited payment fees. You can
accept this date or change it. Sufficient funds must be available by midnight
of the night before the Scheduled Initiation Date, but
will be deducted from my designated account on the Scheduled Initiation Date.
“Recurring” transactions may be canceled or changed until 12:00 midnight of the
night before the Scheduled Initiation Date.
Overnight Check Payment
You can make an expedited payment to some billers by sending a check through an
overnight delivery service. If you schedule the payment by 2:00 P.M. ET, your
biller can receive it the next day. Note: Checks
can only be delivered overnight to a street address in the continental U.S. The
address cannot be a PO box, military address (APO or FPO), or address in
Alaska, Hawaii, or Puerto Rico.
Same-Day Bill Pay Payment
Some billers let you make payments on the same day or the next business day. When you schedule an expedited payment, you accept
the associated fee. When you see the payment on your bank statement, you'll see
two separate transactions: one for the payment you sent and one for the
expedited delivery fee.
Automatic Payments for an E-bill
If you receive an e-bill in Online Bill Pay, your biller may let you pay it
automatically. You can select the amount and date options according to your
needs and the payment options each biller offers. The options that are
available vary by biller. Note: Some billers,
such as credit card companies, send a minimum amount due for your bill, which
may be different from the account balance. You may need to make additional
payments to pay the account balance.
Automatic Payment Schedules
You can also automatically schedule payments of a set amount at regular
intervals. For example, you can schedule a payment at the first of each month
to pay your mortgage or rent. This type of automatic payment is always
available to you, regardless of whether you receive e-bills from the biller.
BILL PAYMENTS
I must allow
sufficient time (2 or 5 business days, as indicated) for Online Bill Pay to
receive my request and process the bill payments so that the funds can be
delivered to the payee before the payment due date, or for mortgage payments,
on or before the due date (the due date shown on my invoice or provided in my
agreement with the payee, not taking into account any
grace period provided by the payee). If I do not allow sufficient time, I will
assume full responsibility for all late fees, finance charges, or other actions
taken by the payee. If I schedule my payment with sufficient time, and the
payment was not received by the payee, or was received late, Apple River State
Bank’s vendor Fiserv offers a 100% payment guarantee, and
will cover any late fees or assessed finance charges. (up to $50) Your account
will be noted appropriately to ensure that your credit rating is not negatively
impacted.
Apple River
State Bank is responsible only for exercising ordinary care in making payments
upon my authorization and for mailing or sending a payment to the designated
payee. Apple River State Bank is not liable in any way for damages I incur if I
do not have sufficient funds in my account to make the payment on the
processing date, if the estimate of time to allow for delivery to the payee is
inaccurate, or due to delays in mail delivery, changes of merchant address or
account number, the failure of any merchant to account correctly for or credit
the payment in a timely manner, or for any other circumstances beyond the
control of Apple River State Bank.
Apple River
State Bank is not responsible if Online Bill Pay customer service is unable to
reach me, whether or not this is due to events beyond
the control of Online Bill Pay customer service. I must keep my current e-mail
address up to date by clicking on the My Profile link and then view personal
information. If a bill payment is not processed because there are insufficient
funds available in my account, another attempt will be made to deduct the funds
from my account after two business days. If there are still insufficient funds
available in my account, I am responsible for either making alternate
arrangements for the payment, or rescheduling the
payment through Online Bill Payment services.
ONLINE BILL PAY
LIMITATIONS ON SERVICES
STOPPING OR
MODIFYING ONLINE BILL PAY AUTHORIZED PAYMENTS
Payments with a
pay date of the next business day are processed at 9 p.m. Central time and
after that the transactions cannot be stopped, canceled, or changed once my
Online Bill Pay session is terminated. Except as stated below, in order to request a stop payment or change an Online Bill
Pay transaction designated as an “automatic”, I must use Online Bill Payment
services and follow the instructions provided to me. I must cancel the payment
or transfer using Online Bill Payment Services by 9:00 p.m. of the business day
before the scheduled pay date.
Apple River
State Bank may impose a $20.00 stop payment fee for stop payments performed
Online Bill Pay or Apple River State Bank.
If I request a
cancellation of a transaction as set forth above and you do not do so, you will
be liable for the damages caused as explained in paragraph S.
ACCOUNT INFORMATION; ELECTRONIC NOTICE
I may check the
balance(s) of the Apple River State Bank accounts that are linked by access
through Online Banking. (NOTE: the balance figure may not reflect recent transactions, and may include funds which are not subject to
immediate withdrawal.) I may get a listing of transactions posted to my primary
checking account since my last monthly statement, and
may get general account information for all accounts linked by access through
Online Banking Services.
SECURITY
PROCEDURES
A temporary
Password may be issued to me in the event I am locked out and need to be
unlocked by bank personal or use the forgot my password feature. I understand
that this password will be used only the first time I access the service, when
I then will define a new, permanent Password. The Password is confidential and
should not be disclosed to third parties. I am responsible for the safekeeping
of the Password. I agree not to disclose or otherwise make the Password
available to anyone not authorized to sign on my accounts.
I represent
that I have considered the security procedures of the Online Banking and Bill
Payment services and find that the security procedures are commercially
reasonable for verifying that a bill payment request or transfer request or
other communication purporting to have been issued by me is, in fact, mine. In
reaching this determination, I have considered the size, type and frequency of
bill payments, transfers or other communications that
I anticipate issuing to Apple River State Bank.
If the Online
Banking or Bill Payment security procedures are not, in my judgment,
commercially reasonable, I must inform you within 30 days. If the size, type
and frequency of my bill payments and transfers change, and the result is that
the Online Banking and Bill Payment security procedures cease to be
commercially reasonable, I must also inform you of this within 30 days.
We cannot
accept notifications of lost or stolen passwords or unauthorized transfer or
payments via email.
LIABILITY OF
UNAUTHORIZED USE
I will notify
you immediately if I believe that my password has become known to an unauthorized
person, telephoning is the best way of keeping my possible losses to a minimum.
If I suggest that an unauthorized transfer or payment may have occurred, you
may require me to sign an affidavit.
I could lose
all the money in my deposit account(s) accessed through Online Bill Payment
services (plus my maximum overdraft line of credit, if any) if I don't inform
you that my password has become known to an unauthorized person. If I tell you
within two business days after I learn of the loss or theft, I can lose no more
than $50.00 if an unauthorized person used my password to access Online Banking
and Bill Payment services without my permission.
If I do not
tell you within two banking days after I have learned that my password has
become known to an unauthorized person, and you can prove that I could have
stopped someone from using my Password without my permission if I had told you,
I could be liable for as much as $500.00.
Also, if my
statement shows electronic funds transfers that I did not make, I will notify
you immediately. You may require me to provide my complaint in the form of
affidavit. If I do not tell you within 60 days after the statement was mailed
to me, I may not get back any money I lost after the 60 days if you can prove
that you could have stopped someone from taking the money if I had told you in
time.
If a good
reason (such as a long trip or a hospital stay) kept me from telling you, you
will extend the time periods.
NOTIFICATION OF
UNAUTHORIZED TRANSACTION OR A LOST OR STOLEN CUSTOMER ID, USERNAME, OR PASSWORD
If I believe my
Password has become known by an unauthorized person, or that someone has
transferred money or made payments without my permission, I will call the Apple
River State Bank customer service at 815-777-6300.
LIABILITY FOR
FAILURE TO MAKE PAYMENTS
If you do not
send a payment or make a transfer on time, or in the correct amount according
to my instructions given in accordance with this Agreement and Disclosure, you
will be liable for damages caused. However, there are some exceptions. You will
not be liable, for instance, if:
There may be
other exceptions stated in your agreement with me.
If any of the
circumstances listed in subparagraph 3) or 4) shall occur, you shall assist me
with reasonable efforts in taking appropriate corrective action to reprocess
the transactions that may not have been completed or to correct transactions
that have incorrectly been processed.
ERRORS OR
QUESTIONS:
I will
telephone you at 815-777-6300 or write Apple River State Bank, PO BOX 6006.
Galena, IL 61036 as soon as I can, if I think my statement or receipt is wrong
or if I need more information about a bill payment or transfer listed on the
statement or receipt. You must hear from me no later than 60 days after you
send the statement on which the problem or error appeared. A statement is
considered to have been sent when it is first made available. I must:
If I tell you
verbally, you may require that I send my complaint or question in writing
within ten business days. You may require me to provide my complaint in the
form of an affidavit.
You will inform
me of the results of your investigation within ten business days (20 business
days if the suspected error occurred outside the United States or if it
occurred at a merchant location for the purchase of goods and services) after
you hear from me and will correct any error promptly. If you need more time,
however, you may take up to 45 calendar days (90 days if outside the United
States or if it occurred at a merchant location for the purchase of goods or
services) to investigate my complaint or question.
If you decide
to do this, you will re-credit my account within ten business days (20 business
days if the suspected error occurred outside the United States or if it
occurred at a merchant location for the purchase of goods or services) for the
amount I think is in error, so that I will have the use of my money during the
time it takes you to complete your investigation. If you ask me to put my
complaint or question in writing and you do not receive it within ten days, you
may not re-credit my account.
If you determine
that there is no error, you will send me a written explanation within three
business days after you finish your investigation. I may ask for copies of the
documents that you used in your investigation.
If I believe an
error other than an electronic funds transfer problem has occurred concerning a
deposit account or if I have a problem regarding a credit account accessed by
an ATM Card, I will refer to my monthly statement for instructions regarding
how to have you resolve my question or correct an error.
ACCOUNT
INFORMATION DISCLOSURE
You will
disclose information to third parties about my account and the payments I make:
DOCUMENTATION
AND VERIFICATION OF PAYMENTS
ALERTS TERMS AND CONDITIONS
Alerts. Your enrollment in Apple
River State Bank Online Banking and/or Mobile
Banking (the “Service”) includes enrollment to receive transaction alerts and
notifications (“Alerts”). Alerts are electronic notices from us that contain
transactional information about your Apple River State Bank account(s). Account
Alerts and Additional Alerts must be managed and/or added online through the
Service. We may add new alerts from time to time, or
cancel old alerts. We usually notify you when we cancel alerts,
but are not obligated to do so.
Apple River State Bank reserves the right to terminate its alerts
service at any time without prior notice to you.
Methods of Delivery. We
may provide alerts through one or more channels (“endpoints”): (a) a mobile
device, by text message, (b) a mobile device, by push notification; (c) an
email account, by an e-mail message; or (d) your Apple River State Bank Online
Banking message inbox. You agree to receive alerts through these endpoints, and
it is your responsibility to determine that each of the service providers for
the endpoints described in (a) through (c) above supports the email, push
notification, and text message alerts provided through the alerts service.
Please be advised that text or data charges or rates may be imposed by your
endpoint service provider. Alert
frequency varies by account and preferences. You agree to provide us a
valid mobile phone number or email address so that we may send you alerts. If
your email address or your mobile device's number changes, you are responsible
for informing us of that change. Your alerts will be updated to reflect the
changes that you communicate to us with regard to your
primary and secondary email addresses or mobile device number.
Alerts via Text
Message. To stop alerts via text message, text "STOP" to 96924 at anytime. Alerts sent to your primary email address will be unaffected by this
action. To restore alerts on your mobile phone, just visit the alerts tab in Apple
River State Bank Online Banking. For help with SMS text alerts, text “HELP” to 96924. In case of questions please contact
customer service at (815) 777-6300. Our participating carriers include (but are
not limited to) AT&T, T-Mobile®, U.S. Cellular®,
Verizon Wireless, MetroPCS.
Limitations. Apple River State
Bank provides alerts as a convenience to you for information purposes only. An
alert does not constitute a bank record for the deposit or credit account to
which it pertains. We strive to provide alerts in a timely manner with accurate
information. However, you acknowledge and agree
that your receipt of any alerts may be delayed or prevented by factor(s)
affecting your mobile phone service provider, internet service provider(s) and
other factors outside Apple River State Bank’s control.
We neither guarantee the delivery nor the accuracy of the contents of each
Alert. You agree to not hold Apple River State Bank, its directors, officers, employees, agents, and service
providers liable for losses or damages, including attorneys' fees, that may
arise, directly or indirectly, in whole or in part, from (a) a non-delivery,
delayed delivery, or the misdirected delivery of an Alert; (b) inaccurate or
incomplete content in an Alert; or (c) your reliance on or use of the
information provided in an Alert for any purpose.
Alert Information. As alerts delivered via SMS, email and push
notifications are not encrypted, we will never include your passcode or full
account number. You acknowledge and agree that alerts may not be encrypted and
may include your name and some information about your accounts, and anyone with
access to your alerts will be able to view the contents of these messages.
ACCEPTANCE
My initial use
of Apple River State Bank Online Services constitutes my acceptance and agreement
to be bound by all of the terms and conditions of this
Agreement, by the Disclosures, Rates, and Fee Schedules applicable to my
accounts, and acknowledges my receipt and understanding of this agreement.
Apple River State Bank is entitled to act on instructions received through
Apple River State Bank Online Services under my secure login profile. However,
do not, under any circumstances, disclose your secure login profile by
telephone or to any one claiming to represent Apple
River State Bank; Apple River State Bank's employees do not need and should not
ask for your secure login profile.
You are liable
for all transactions made or authorized using your secure login profile. Apple
River State Bank has no responsibility for establishing the identity of any
person using your secure login profile. If, despite Apple River State Bank's
advice, you give your secure login profile to anyone, you do so at your own
risk since anyone to whom you give your Apple River State Bank Online Services
secure login profile or other means of access will have full access to your
accounts even if you attempt to limit that person's authority. You must notify
Apple River State Bank that your secure login profile has been lost, stolen or otherwise compromised and should not be honored
and must be disabled.
OTHER
CONDITIONS:
I am
responsible for complying with all terms of this Agreement and Disclosure and
the regulations governing the deposit accounts which I access using Online
Banking and Bill Payment Services. You can terminate my Online Banking and/or
Bill Payment privileges without notice to me if I do not pay any fee required
in this Agreement and Disclosure when due or if I do not comply with those
agreements. The regulations governing my deposit account are set forth in your
Deposit Agreement and Disclosures, a copy of which is available from any branch
location.
CHANGE IN TERMS
We will mail or
deliver a written notice to you at least 21 days before the effective date of
any change in a term or condition disclosed in this Agreement and Disclosure,
if the change would result in increased fees or charges, increased liability
for me, fewer types of available electronic fund transfers or stricter
limitations on the frequency or dollar amounts of transfers, unless prior
notice is excused by law.
FEES
We reserve the
right to impose a fee and to change fees upon notice to you.
CONTACT US
Online Bill Pay
Customer Service can be reached at 855-727-2973 between the hours of 6:00 AM -
12:00 AM CT, 7 days a week.
Revised 10/17/2021